Shipping & Returns

Shipping

We ship right across the United States, packed up with care so your socks arrive ready to slip on (or wrap up for someone you love).

Shipping rates

• Free standard shipping on every US order over $35.
• $5.99 flat-rate standard shipping on US orders under $35.

When will it arrive?

Many of our cozies are made to order or sourced fresh for each drop, so we like to be upfront about timing. Here’s the honest rhythm:

• Processing: 1–3 business days while we pick, pack, and prep your order.
• In transit: typically 3–7 business days once it’s on its way.
• All in: most orders land within about 1–3 weeks of ordering. Made-to-order and seasonal styles sit toward the longer end of that window.

You’ll get a confirmation when you order and a tracking link as soon as your package ships, so you can follow it all the way to your door.

Your 30-Day Snug Guarantee

We want you genuinely cozy in your socks. If something isn’t right within 30 days of delivery, we’ll make it right — and you won’t need to post anything back to us.

Arrived damaged, faulty, or not what you ordered?

That’s on us. Send one quick photo to [email protected] within 30 days and take your pick:

• A free replacement — a fresh pair on its way, no charge.
• Or a full refund to your original payment method.

Keep the socks — there’s nothing to mail back.

Not quite the right fit, or changed your mind?

No worries. Within 30 days, as long as they’re unworn and unwashed, we’ll sort you out with:

• Store credit to put toward a cozier match, or
• An exchange for a different style or colour.

Because our socks are made and packed to order, change-of-mind picks are handled as credit or an exchange rather than a card refund — and again, there’s nothing to send back. Have a peek at the Size & fit note on each product page before you order and you’ll almost certainly nail it first time.

A few honest notes

• The guarantee runs for 30 days from delivery, with one resolution per order.
• For everyone’s comfort and hygiene, change-of-mind socks must be unworn and unwashed.
• A quick photo is all we need to sort anything damaged or faulty — no returns, no fuss.
• Final-sale and personalised or printed items are noted on the product page and aren’t eligible for change-of-mind credit. A faulty or wrong item is always covered, printed or not.
• Refunds cover the price of the socks; the original shipping isn’t refunded.

Refunds and store credit are issued within a few business days; it can take your bank a little longer to show a refund.